How can we help you?

Unfortunately, it’s not possible to exchange an item in an order that has already been placed. Has your package not been shipped yet? In that case, we’ll cancel the order and refund the amount so you can place a new order with the correct product. Send us your order number, and we’ll process the cancellation right away. Once your order is on its way, we can no longer make any changes.

You cannot add items to an existing order after it has been placed. What we can do, however, is cancel the order and issue a refund as long as it hasn’t been shipped yet. You can then reorder everything at once and pay shipping costs only once. Please let us know as soon as possible.

Yes, as long as your order hasn’t been shipped yet. Send us your order number, and we’ll cancel it and refund the full amount to the account you used to pay. The refund will usually appear in your account within 3 to 5 business days.

Please contact us as soon as possible. If your order hasn’t been shipped yet, we’ll update the address. If the package is already on its way, we’ll wait for it to be returned to us and then send it to the correct address.

First, check your spam or junk mail folder. Can’t find it there either? Then send us your name and the email address you used to place your order. We’ll look up your order and resend the confirmation.

Sure. Send us your full name and the email address you used to place your order, and we’ll look it up for you. If that doesn’t work, a screenshot of your confirmation email or your bank statement will help us further.

We usually ship orders within 2 business days. In the Netherlands and Belgium, your package will typically arrive within 1 to 2 business days; in the rest of Europe, within 3 to 5 business days. If your package is being shipped to a country outside the EU, please allow for some extra time due to customs clearance. As soon as your order is on its way, you’ll receive a tracking number.

Shipping costs depend on the country your order is being shipped to and will be displayed during checkout. We offer free shipping on orders over €80.

We’ll let you know by email when we expect the item to be back in stock. Normally, we ship your order all at once, but we’re happy to ship the available items right away if you’d prefer.

Just let us know, and we’ll make sure your order is shipped as a priority. Unfortunately, we have no control over the carrier’s delivery time.

Yes. However, delivery outside the EU usually takes a little longer because packages go through customs. Import duties or other fees may apply. These are not included in the amount you pay us and are determined by the authorities in your own country.

No, we’re an online store. That means you can’t view or collect our products in a store. We’ll ship all orders to you.

It can sometimes take a few days for the status to be updated, especially during busy periods or when your package is transferred to another carrier. If you haven’t seen any updates for several days, please send us your order number, and we’ll ask the carrier to track down your package.

First, check with your neighbors and look around your home, because delivery drivers sometimes leave packages in a safe spot. If your package still hasn’t turned up after five business days, please send us your full address, and we’ll work with the carrier to figure it out.

This is usually because the address was incomplete or the package wasn’t picked up on time. If you confirm your full address with us, we’ll send you a new shipment at no extra cost.

Please send us your order details. We’ll look into it with the carrier and make sure it gets resolved.

Please contact us with your order number and the reason for your return. We’ll send you the return instructions.

If you're ordering from the Netherlands, we'll provide you with a free return label. For orders from other countries, you're responsible for the return shipping costs.

If you’d like to return an item, please let us know within 30 days of receiving your order.

Place the return form inside the package, attach the return label to the outside, and drop off the package at a PostNL location. Keep your shipping receipt until your return has been processed.

We do not offer direct exchanges. Please return the item you no longer want and place a new order for the product you do want.

Please contact us first, and we’ll see if we can resolve the issue. Adhesion problems are often caused by the surface, and a free Sticky Film usually fixes the problem right away. If that doesn’t help, we’ll still arrange for your return.

You'll see all available payment methods during checkout.

"Pending" means we haven't received confirmation of your payment yet. Check to see if the amount has been debited from your account. If not, you can simply place the order again. Has the amount been debited? If so, please send us a screenshot, and we'll look into it for you.

Please try again. If it fails a second time, please forward the error message to us, and we’ll figure out what’s going on.

The invoice is attached to your order confirmation. Can’t find it? Send us your order number, and we’ll email it to you again.

You can enter your company name and VAT number during checkout. They will then automatically appear on your invoice. Did you forget to do that? Send us your order number, company name, address, and VAT number, and we’ll create a customized invoice for you.

That's too bad. Please send us your order number, the name of the missing item, and a photo of what you did receive. We'll make sure the missing item is sent to you.

Please send us your order number and a photo of the item you received. If we sent you the wrong product, we’ll send you the correct item at no extra cost.

Please send us a photo showing the damage, along with your order number. We’ll send you a replacement or issue a refund—whichever you prefer.

Send us a photo of the damaged item and your order number. We’ll send you a replacement, and you don’t need to return the damaged item.

Our products work best on smooth, clean, dry, and non-porous surfaces, such as glass, mirrors, refrigerators, metal, and suitable kitchen cabinets. Make sure the surface is free of dust and grease before applying the product.

Matte, coated, textured, and stain-resistant surfaces are difficult to use. Painted walls, wallpaper, textured walls, matte-lacquered kitchen cabinet fronts, and powder-coated surfaces are not suitable.

We don't recommend that. There's a good chance it won't stay in place, and removing it could damage the paint or wallpaper.

Sticky film is a transparent, removable film designed for difficult surfaces, such as matte or stain-resistant kitchen cabinets. The film creates a suitable surface and peels off later without leaving any adhesive residue. Sticky film is sold separately; it is not included with planners as standard.

No, Sticky Film isn’t necessary for every product. If you have a smooth, non-porous surface, you can stick the product directly onto it. Not sure if your surface is suitable? Then we recommend using Sticky Film.

First, make sure the surface is clean, dry, and free of grease. Is it still peeling off? If so, please send us a photo of the product and the surface it’s attached to. We’ll take a look and work with you to find the best solution.

The L & XL Family Planner and the L & XL Monthly Planner are exactly the same in terms of design and layout. The difference lies in the labels: the Family Planner is organized by family members, while the Monthly Planner is organized by months. You can use both in your own way. Check the product page to see which sizes, layouts, and colors are available.

First, measure the space you have available, then choose the size that fits best. The dimensions and layout for each size are listed on the product page, so be sure to check them before you order.

No. They stick directly to a suitable surface using vacuum technology. So you don’t need magnets, and magnets won’t stick to them either. Our pictograms and tabs use the same adhesive technology: you can place them on your planner and move them around just like magnets.

No. The markers, pictograms, and other accessories shown in the product photos are sold separately. Under “Contents & Specifications” on each product page, you can see exactly what is included.

Yes, we put together packages for various situations, including for students and families.

We recommend GreenStory markers or standard whiteboard markers. Other whiteboard markers are also acceptable, as long as they are water-based, washable, and quick-drying.

Is your planner not sticking as well as it used to? Here’s how to clean the back. Lay the planner flat on a clean surface. Pour a little water over the black side, but don’t use soap. Gently rub the back clean with your hand. Let the water drain off and let the planner air dry, or gently pat it dry with paper towels. Do not rub it dry with a cloth, as this can damage the back or leave lint behind.

With normal use, our planners will last for years. The adhesive backing is designed to be peeled off and reattached multiple times.

Store it flat, out of direct sunlight, and without anything heavy on top of it. Do not roll or fold it, as this will cause permanent creases.

Cut the transparent film slightly smaller than your planner. Stick the film to the spot where you want to hang the planner. Place the planner on the film and press it down firmly so that no air bubbles remain. Sticky film acts as an intermediate layer: your planner stays securely in place, and your surface remains protected. If you want to move your planner later, peel the planner and the film off the surface together and use a new piece of film at the new location. If you peel the planner off the film, the black backing may get damaged.