How can we help you?

Go to “Track Your Order” at the bottom of every page on our website and enter your order number. We’ll then email a code to the email address associated with your order. You don’t need an account. For each item, you’ll see whether it’s ready to ship, the expected shipping date as soon as we know it, and then your tracking information. As long as we haven’t started packing yet, you can usually make changes or add items yourself.

Yes, as long as we haven’t packed your order yet. Under “Track Your Order” at the bottom of every page on our website, click “Change” next to the item and select a different color or size that’s in stock. If your new choice is more expensive, you’ll pay the difference right away. If it’s cheaper, you’ll receive a refund for the difference as soon as the exchange is processed. Don’t see “Change” yet? It may take a little while after you place your order. If you still don’t see it later, please email us.

Yes, as long as we haven’t packed your order yet. Go to “Track Your Order” at the bottom of every page on our website and select “Add Product.” It will be included in the same package, with no additional shipping costs. You’ll pay for it separately—not with Klarna or a gift card—and it must be in stock. If it’s too late for that, select “Reorder an item.” That will be a new order with the standard shipping costs.

You can make changes or add items to the same order until 2:00 a.m. on the day we pack your order. Under “Track Your Order,” at the bottom of every page on our website, you’ll see that time as soon as the date is confirmed. That date is subject to change, so it’s best not to wait until the last minute. After that, you can still add something extra as a new order, with the standard shipping costs.

Your request is listed under “Track Your Order.” We’ll forward it to our warehouse—usually within an hour—and email you as soon as it’s taken care of. If we’re unable to process it, we’ll let you know via email as well. Any payment will only be refunded once the order is processed. You’ll find details on how and when in that email. As long as a request is pending, you cannot make any further changes.

Yes, as long as we haven’t started packing your order yet. You can do this yourself: open your order under “Track Your Order” at the bottom of every page on our website, and select “Cancel Order” at the bottom. We’ll then refund the full amount to the account you used to pay. The money will usually appear in your account within 3 to 5 business days. Do you want to remove just one item? Select “Modify” next to that item to remove it yourself. If you can no longer cancel it there, please email us your order number. If your package has already been packed, please return it after you receive it.

Email us as soon as possible, including your order number. Under “Track your order,” at the bottom of every page on our website, you can see the address your package is being sent to, and you can email us right away using “Update address.” If your order hasn’t been shipped yet, we’ll update the address. If the package is already on its way, we’ll wait until it’s returned to us and then forward it to the correct address.

First, check your spam or junk mail folder. Can’t find it there either? Then send us your name and the email address you used to place your order. We’ll look up your order and resend the confirmation.

Your order number is at the top of your confirmation email, after the hash symbol (#). You can also use it to access “Track Your Order” at the bottom of every page on our website. Can’t find the email? Send us your full name and the email address you used to place your order, and we’ll look it up for you. If that doesn’t work, a screenshot of your bank statement will help us further.

We’ll send the code to the email address associated with your order. On the screen, you’ll see the address—partially obscured. Please also check your spam folder. After one minute, you can request a new code; the previous one will no longer work. A code is valid for 15 minutes and can be used only once. Is the email address incorrect, or did you not receive anything? Please email us your order number, and we’ll help you further.

We usually ship orders within 2 business days. In the Netherlands and Belgium, your package will typically arrive within 1 to 2 business days; in the rest of Europe, within 2 to 7 business days. Outside the EU, customs clearance may take a little extra time. You can check the status of your order under “Track Your Order” at the bottom of every page on our website. As soon as your package is on its way, you’ll receive a tracking number.

We usually ship your order in a single package as soon as everything is in stock. Under “Track Your Order,” at the bottom of every page on our website, you can see for each item whether it’s ready to ship or will arrive later. If you see “View Your Options” there, you can choose what to do, such as wait, have the items that are ready shipped right away at no extra shipping cost, select a different version, or remove the item from your order. If you don’t see that button, please email us.

Shortly after you place your order, it may take a little while for the status to update to “in stock” in our warehouse. Please check back a little later. If your order is awaiting delivery, you’ll see the date as soon as we know it. If it says “We’ll let you know personally,” a colleague is reviewing your order.

Shipping costs depend on the country your order is being shipped to and will be displayed during checkout. We offer free shipping on orders over €80.

Just let us know, and we’ll make sure your order is shipped as a priority. Unfortunately, we have no control over the carrier’s delivery time.

Yes. However, delivery outside the EU usually takes a little longer because packages go through customs. Import duties or other fees may apply. These are not included in the amount you pay us and are determined by the authorities in your own country.

No, we’re an online store. That means you can’t view or collect our products in a store. We’ll ship all orders to you.

In the email you’ll receive as soon as your package leaves our warehouse. Did you lose it? Go to “Track Your Order” at the bottom of any page on our website, enter your order number, and select “Track Your Package.” If we’re shipping your order in two packages, you’ll see the tracking information for the last package there. If tracking information isn’t available yet, you’ll see how far along your order is.

It can sometimes take a few days for the status to be updated, especially during busy periods or when your package is transferred to another carrier. If you haven’t seen any updates for several days, please send us your order number, and we’ll ask the carrier to track down your package.

First, check with your neighbors and look around your home, because delivery drivers sometimes leave packages in a safe spot. If your package still hasn’t turned up after five business days, please send us your full address, and we’ll work with the carrier to figure it out.

This is usually because the address was incomplete or the package wasn’t picked up on time. If you confirm your full address with us, we’ll send you a new shipment at no extra cost.

First, check the “Track Your Order” section at the bottom of every page on our website to see the status of your order. If your package is on its way, you’ll usually find your tracking information there as well. Is something wrong? Send us your order details. We’ll look into it with the carrier and make sure it gets resolved.

Please contact us with your order number and the reason for your return. We’ll send you the return instructions.

If you're ordering from the Netherlands, we'll provide you with a free return label. For orders from other countries, you're responsible for the return shipping costs.

If you’d like to return an item, please let us know within 30 days of receiving your order.

Place the return form inside the package, attach the return label to the outside, and drop off the package at a PostNL location. Keep your shipping receipt until your return has been processed.

We do not directly exchange items you have already received. Please return the item and place a new order for the product you actually want. Has your package not been packed yet? If you see “Track Your Order” at the bottom of every page on our website and “Change” next to the item, you can choose a different color or size that’s in stock.

Please contact us first, and we’ll see if we can resolve the issue. Adhesion problems are often caused by the surface, and a free Sticky Film usually fixes the problem right away. If that doesn’t help, we’ll still arrange for your return.

You'll see all available payment methods during checkout.

"Pending" means we haven’t received confirmation of your payment yet. Under "Track your order," at the bottom of every page on our website, you can see if it has come through yet. If not, check to see if the amount has been debited from your account. If it hasn’t, you can simply place the order again. Was the amount debited? If so, please send us a screenshot, and we’ll look into it for you.

Please try again. If it fails a second time, please forward the error message to us, and we’ll figure out what’s going on.

The invoice is attached to your order confirmation. Can’t find it? Send us your order number, and we’ll email it to you again.

You can enter your company name and VAT number during checkout. They will then automatically appear on your invoice. Did you forget to do that? Send us your order number, company name, address, and VAT number, and we’ll create a customized invoice for you.

That’s too bad. Did you choose to have the items that were ready shipped first? If so, the rest will follow in a second package. If something else is missing, please send us your order number, the name of the missing item, and a photo of what you did receive. We’ll make sure the missing item is sent to you.

Please send us your order number and a photo of the item you received. If we sent you the wrong product, we’ll send you the correct item at no extra cost.

Please send us a photo showing the damage, along with your order number. We’ll send you a replacement or issue a refund—whichever you prefer.

Send us a photo of the damaged item and your order number. We’ll send you a replacement, and you don’t need to return the damaged item.

Our products work best on smooth, clean, dry, and non-porous surfaces, such as glass, mirrors, refrigerators, metal, and suitable kitchen cabinets. Make sure the surface is free of dust and grease before applying the product.

Matte, coated, textured, and stain-resistant surfaces are difficult to use. Painted walls, wallpaper, textured walls, matte-lacquered kitchen cabinet fronts, and powder-coated surfaces are not suitable.

We don't recommend that. There's a good chance it won't stay in place, and removing it could damage the paint or wallpaper.

Sticky Film is a transparent, removable film designed for tricky surfaces, such as matte or stain-resistant kitchen cabinets. The film creates a suitable surface and peels off later without leaving any adhesive residue. Sticky Film is sold separately; it is not included with planners by default. Forgot to add it? As long as we haven’t packed your order yet, you can add it to the same package under “Track Your Order,” at the bottom of every page on our website.

No, Sticky Film isn’t necessary for every product. If you have a smooth, non-porous surface, you can stick the product directly onto it. Not sure if your surface is suitable? Then we recommend using Sticky Film.

First, make sure the surface is clean, dry, and free of grease. Is it still peeling off? If so, please send us a photo of the product and the surface it’s attached to. We’ll take a look and work with you to find the best solution.

The L & XL Family Planner and the L & XL Monthly Planner are exactly the same in terms of design and layout. The difference lies in the labels: the Family Planner is organized by family members, while the Monthly Planner is organized by months. You can use both in your own way. Check the product page to see which sizes, layouts, and colors are available.

First, measure the space you have available, then choose the size that fits best. The dimensions and layout for each size are listed on the product page, so be sure to check them before you order.

No. They stick directly to a suitable surface using vacuum technology. So you don’t need magnets, and magnets won’t stick to them either. Our pictograms and tabs use the same adhesive technology: you can place them on your planner and move them around just like magnets.

No. The markers, pictograms, and other accessories shown in the product photos are sold separately. Under “Contents & Specifications” on each product page, you can see exactly what is included.

Yes, we put together packages for various situations, including for students and families.

We recommend GreenStory markers or standard whiteboard markers. Other whiteboard markers are also acceptable, as long as they are water-based, washable, and quick-drying.

Is your planner not sticking as well as it used to? Here’s how to clean the back. Lay the planner flat on a clean surface. Pour a little water over the black side, but don’t use soap. Gently rub the back clean with your hand. Let the water drain off and let the planner air dry, or gently pat it dry with paper towels. Do not rub it dry with a cloth, as this can damage the back or leave lint behind.

With normal use, our planners will last for years. The adhesive backing is designed to be peeled off and reattached multiple times.

Store it flat, out of direct sunlight, and without anything heavy on top of it. Do not roll or fold it, as this will cause permanent creases.

Cut the transparent film slightly smaller than your planner. Stick the film to the spot where you want to hang the planner. Place the planner on the film and press it down firmly so that no air bubbles remain. Sticky The film acts as a barrier: your planner stays securely in place, and your surface remains protected. If you want to move your planner later, peel the planner and the film off the surface together and use a new piece of film at the new location.