Additional information
Return Policy
Return Policy
Returns within the Netherlands
You can return non-personalized products within 30 days of receiving your order without giving a reason, provided they are in good condition. We do not accept returns of personalized products (orders featuring your own design or logo).
Please report your return within 30 days of receipt via the contact page, under “Start a Return.” Be sure to include the order number and the products involved.
After you register, we’ll send you a return form that you can print out and fill in. Place it in the cardboard shipping box along with your return items.
Was your order delivered in the Netherlands? If so, we’ll send you a free return label, and you can drop off the package at a PostNL location.
Send your package within 14 days of submitting your return request, with the return form included in the box. You’ll receive your refund within 7 business days via the same payment method (often sooner) after we receive your package. You’ll be automatically notified when this happens.
Do you have any questions about the return process? Feel free to let us know—we’re happy to help.
Returns from outside the Netherlands
You can return non-personalized products within 30 days of receiving your order without giving a reason, provided they are in good condition. We do not accept returns of personalized products (orders featuring your own design or logo).
Please report your return within 30 days of receipt via the contact page, under “Start a Return.” Be sure to include the order number and the products involved.
After you register, we’ll send you a return form that you can print and fill out. Place it in the cardboard shipping box along with your return items. You’ll also receive the mailing address where you should send your return.
For orders outside the Netherlands, you are responsible for the return shipment and the associated costs. You choose your own carrier and pay the shipping costs yourself.
Send your package within 14 days of submitting your return request, with the return form included in the box. You’ll receive your refund within 7 business days via the same payment method (often sooner) after we receive your package. You’ll be automatically notified when this happens.
Do you have any questions about the return process? Feel free to let us know—we’re happy to help.
| Delivered in | Return shipping costs | Here's how to send it back |
|---|---|---|
| Netherlands | Free | Stick our label on the box and take it to a PostNL location |
| Rest of the EU (including Belgium) | Pay yourself | With a shipping carrier of your choice |
| Outside the EU (UK, Switzerland, Norway) | Pay yourself | Use the shipping carrier of your choice. Write “Returned goods” and your order number on the customs form |
Exchanges
Unfortunately, we do not offer exchanges. However, you can return your product and then place a new order.
Cancel
Has your order not been shipped yet? If not, you can cancel it free of charge and without giving a reason via our contact page. We're glad you caught it in time.
Go to “Contact” to access our contact form. There, select “Change or cancel order” and then the sub-option “Cancel my order.” If you enter the correct order number, we’ll cancel the order as long as it hasn’t been registered with the carrier yet. Your money will be refunded to your account within 7 business days—often sooner.
Returns via bol.com
Would you like to return an order you placed through bol.com? Please submit your return request exclusively through bol.com. Log in to your bol.com account and follow bol.com’s return procedure. You can use our shipping box for this.
Broken or delivered incorrectly?
That’s not covered by our return policy, but by our warranty. Send us a photo of the product, and we’ll be happy to send you a replacement or find another solution.