Additional information
Return Policy
Return Policy
Returns within the Netherlands
You can return non-personalized products within 30 days of receiving your order without giving a reason, provided they are in good condition. We do not accept returns of personalized products (orders featuring your own design or logo).
Let us know within 30 days of receiving your order. Open your order under “My order ” and select “Start a Return”—the form will already be waiting for you. Prefer to go straight to the form? On the support page, select “Returns and refunds,” then “Start a return.” Be sure to include the order number and the products involved.
After you register, we’ll send you a return form that you can print out and fill in. Place it in the cardboard shipping box along with your return items.
Was your order delivered in the Netherlands? If so, we’ll send you a free return label, and you can drop off the package at a PostNL location.
Send your package within 14 days of submitting your return request, with the return form included in the box. As soon as we receive your package, we’ll process your refund within 7 business days using the same payment method. After that, your bank will need an additional 3 to 5 business days to process the refund. You’ll receive an automatic notification when this happens.
Do you have any questions about the return process? Feel free to let us know—we’re happy to help.
Returns from outside the Netherlands
You can return non-personalized products within 30 days of receiving your order without giving a reason, provided they are in good condition. We do not accept returns of personalized products (orders featuring your own design or logo).
Let us know within 30 days of receiving your order. Open your order under “My order ” and select “Start a Return”—the form will already be waiting for you. Prefer to go straight to the form? On the support page, select “Returns and refunds,” then “Start a return.” Be sure to include the order number and the products involved.
After you register, we’ll send you a return form that you can print and fill out. Place it in the cardboard shipping box along with your return items. You’ll also receive the mailing address where you should send your return.
For orders outside the Netherlands, you are responsible for the return shipment and the associated costs. You choose your own carrier and pay the shipping costs yourself.
Send your package within 14 days of submitting your return request, with the return form included in the box. As soon as we receive your package, we’ll process your refund within 7 business days using the same payment method. After that, your bank will need an additional 3 to 5 business days to process the refund. You’ll receive an automatic notification when this happens.
Do you have any questions about the return process? Feel free to let us know—we’re happy to help.
| Delivered in | Return shipping costs | Here's how to send it back |
|---|---|---|
| Netherlands | Free | Stick our label on the box and take it to a PostNL location |
| Rest of the EU (including Belgium) | Pay yourself | With a shipping carrier of your choice |
| Outside the EU (UK, Switzerland, Norway) | Pay yourself | Use the shipping carrier of your choice. Write “Returned goods” and your order number on the customs form |
Exchanges
We do not directly exchange items you have already received. Please return the item and place a new order for the product you actually want. Has your package not been packed yet? If you see “Edit My Order” next to the item, you can choose a different color or size that is in stock.
Cancel
As long as we haven’t packed your package yet, you can often cancel your order yourself under “My Order.” Open your order and select “Cancel Order” at the bottom. We’ll refund the full amount to the account you used to pay. The money will usually appear in your account within 3 to 5 business days. Do you only want to return one item? Then select “Change” next to that item. If you can no longer cancel it there, please email us your order number. If your package has already been packed, please return it after you receive it.
Returns via bol.com
Would you like to return an order you placed through bol.com? Please submit your return request exclusively through bol.com. Log in to your bol.com account and follow bol.com’s return procedure. You can use our shipping box for this.
Broken or delivered incorrectly?
That’s not covered by our return policy, but by our warranty. Send us a photo of the product, and we’ll be happy to send you a replacement or find another solution.