Black Month - 20% off entire collection 🌿
We would love to hear how you experienced our service and where we can improve. Please feel free to contact us.
Do you have an idea for a new product or improvement? We really appreciate your input! Please feel free to contact us.
Would you like to send us a message directly? Then use our contact form. Please feel free to contact us.
Unfortunately it is not possible to add products afterwards, because the system records the order immediately after completion.
Would you like to change a product in your order? That is possible as long as the order has not been shipped yet. Feel free to contact us and we will adjust it together.
It is possible that your order will be processed within a few hours. In that case a change of address is no longer possible. Please contact us and we will see what is still possible.
Would you like to return a product? You can easily register your return. Please feel free to contact us.
Would you like to cancel your order? This is possible as long as it has not yet been processed. Please feel free to contact us.
How annoying! It may be that the track & trace has landed in your spambox or maybe there is something wrong with the order internally and this has not yet been communicated to you.
Please feel free to contact us for this and we will sort it out.
It can happen that you accidentally enter a wrong address. In that case, your order may be delayed. Are you in such a situation? Please contact us, so we can look for a solution together.
Once your package leaves our warehouse and reaches PostNL or DHL, we have little influence on its delivery. We do our best to ship your order within the promised processing time, but final delivery is up to the postal company. For the most up-to-date information about your delivery, please contact the respective postal company.
How annoying! Sometimes our emails accidentally end up in the spambox, so please check there just to be sure. You can also find your Track & Trace in the PostNL or DHL app (if you use those).
Is your question still not answered? Contact us here.
Once your package leaves our warehouse and reaches PostNL or DHL, we have little influence on its delivery. We do our best to ship your order within the promised processing time, but final delivery is up to the postal company. For the most up-to-date information, please contact the respective postal company.
If your package has not been delivered after 5 working days, it is possible that your shipment has been lost. Are you in this situation? Please contact us so we can look for a solution together.
What annoying that you received a different product than you ordered. Please check if the order number and product match. Please contact us so we can solve this together.
It can happen that an item is missing from your order. Please check the packaging first, sometimes a smaller item is well hidden. Please contact us, so we can check this for you.
What annoying that your product arrived damaged or defective. If possible, please take a clear picture of the defect. Please contact us so we can find a solution.
Sometimes a product may function differently than expected. It is also possible that we have communicated something unclear. We are happy to help you get your product working properly and if not you can return it free of charge. Please feel free to contact us so we can help you further.
It is possible that your order will be processed within a few hours. In that case it is unfortunately no longer possible to change your delivery address or change the products. We therefore advise you to check your order carefully before completing and paying for it. Please feel free to contact us, we are happy to help you.
Did you not receive an order confirmation/order number? Please feel free to contact us, we are happy to think with you.
Want to know if a product is in stock or when it will come back in? Go to Stock Information and open the 3rd section: 'Current stock forecast'.
Our products adhere best to smooth, hard and clean surfaces. Check out what works and what doesn't below for each component.
In doubt? Send a photo of your surface via the Does this surface work? page we'd be happy to look with you.
| Surfaces where sticky sticks |
|---|
Doors and cabinets (lacquer/laminate) Notes: smooth and grease-free |
Glass and Mirrors Explanation: degreasing, dry application |
Tiles (smooth) Note: do not paste over joints |
Metal (painted/coated), stainless steel Comments: smooth and clean |
Plastic/Laminate (ABS, PET, PVC, HPL) Explanation: cleaning/degreasing |
Laminated/coated wood, painted MDF Notes: smooth surface |
Whiteboard Notes: clean and dry; not on wet ink |
Refrigerator Notes: smooth and grease-free |
| For anti-fingerprint (AF) coating use re-adhesive film Below are examples of AF brands: |
|---|
| IKEA matte fronts (VOXTORP matte, BODARP, KUNGSBACKA, ASKERSUND) |
| FENIX NTM® (Arpa Industriale) |
| EGGER PerfectSense Matt (PM/PG) |
| Pfleiderer PrimeBoard XTreme Matt (XM) |
| Formica Infiniti® (matte AF) |
| Abet Laminati Polaris |
| The following surfaces are not suitable |
|---|
| Rough/grainy (textured paint, spachtelputz), brick/concrete |
| Wallpaper or textile, leather; untreated wood |
| Chalk/lime paint; silicone/teflon/anti-graffiti coatings |
| Damp, greasy or dusty surface; outdoor use |
| Oleo-/hydrophobic screen coatings (phone/laptop) |
Want to know on which surfaces our film is best suited? Then feel free to contact us.
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