{"id":435595,"date":"2025-09-04T20:35:03","date_gmt":"2025-09-04T20:35:03","guid":{"rendered":"https://ourgreenstory.com/de/?page_id=435595"},"modified":"2025-10-08T14:05:50","modified_gmt":"2025-10-08T14:05:50","slug":"mangelhaftes Produkt","status":"veröffentlichen.","type":"Seite","link":"https://ourgreenstory.com/de/contact/form/defect-product/","title":{"rendered":"Defektes Produkt"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"435595\" class=\"elementor elementor-435595\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a182770 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"a182770\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-59b3525 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"59b3525\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-56f5ad5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"56f5ad5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e85cb2 elementor-widget elementor-widget-heading\" data-id=\"9e85cb2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>/*! elementor - v3.20.0 - 26-03-2024 */\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}</style><h2 class=\"elementor-heading-title elementor-size-default\">Beschädigtes/defektes Produkt erhalten</h2>\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3b924f elementor-widget elementor-widget-text-editor\" data-id=\"b3b924f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>/*! elementor - v3.20.0 - 26-03-2024 */\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}</style>\t\t\t\t<p>Wie ärgerlich, dass Ihr Produkt beschädigt oder defekt angekommen ist. Wenn möglich, machen Sie bitte ein deutliches Foto von dem Defekt. Bitte kontaktieren Sie uns, damit wir eine Lösung finden können.</p>\t\t\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t<div class=\"elementor-element elementor-element-8728d15 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"8728d15\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c62089e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c62089e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\"><strong>Aktuelle Reaktionszeit: </strong> </span>\n\t\t</span>\n\t\t\t\t\t</a>\n\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c53661 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4c53661\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">1-2 Arbeitstage</span>\n\t\t</span>\n\t\t\t\t\t</a>\n\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t<div class=\"elementor-element elementor-element-3b2ccb6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"3b2ccb6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element 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elementor-sm-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f927447\" class=\"elementor-field-label elementor-screen-only\"> Name </label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f927447]\" id=\"form-field-field_f927447\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name*\" required aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_2b433af elementor-col-50 elementor-md-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2b433af\" class=\"elementor-field-label elementor-screen-only\"> Rufnummer </label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_2b433af]\" id=\"form-field-field_2b433af\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Rufnummer\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Es werden nur Zahlen und Telefonbuchstaben (#, -, *, usw.) akzeptiert.\">\n\n\t\t\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-md-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\"> E-Mail Adresse </label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-Mail Adresse*\" required aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_78e7b58 elementor-col-50 elementor-md-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_78e7b58\" class=\"elementor-field-label elementor-screen-only\"> Bestellnummer </label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_78e7b58]\" id=\"form-field-field_78e7b58\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Bestellnummer*\" required aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_5d0efaf elementor-col-100 elementor-md-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5d0efaf\" class=\"elementor-field-label elementor-screen-only\"> Um welches Produkt handelt es sich? </label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_5d0efaf]\" id=\"form-field-field_5d0efaf\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Um welches Produkt handelt es sich*?\">\n\t\t\t\t\t\t\t\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_c57e9d4 elementor-col-100 elementor-md-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c57e9d4\" class=\"elementor-field-label elementor-screen-only\"> Beschreibung des Defekts </label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_c57e9d4]\" id=\"form-field-field_c57e9d4\" rows=\"2\" placeholder=\"Erläuterung des Mangels*\"></textarea>\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_cb2f18e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cb2f18e\" class=\"elementor-field-label elementor-screen-only\"> Rücksendung oder Erstattung </label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http://www.w3.org/2000/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"></path></svg>\t\t\t</div>\n\t\t\t<select name=\"form_fields[field_cb2f18e]\" id=\"form-field-field_cb2f18e\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Wollen Sie es zurückgeschickt bekommen oder Geld zurück? </option>\n\t\t\t\t\t\t\t\t\t<option value=\"\">Präferenz: Produkt zurücksenden</option>\n\t\t\t\t\t\t\t\t\t<option value=\"voorkeur: geld terug betalen van product\">Präferenz: Geld zurück vom Produkt</option>\n\t\t\t\t\t\t\t</select>\n\t\t</div>\n\t\t\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_677a38c elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_677a38c\" class=\"elementor-field-label elementor-screen-only\"> Wohin zu senden </label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http://www.w3.org/2000/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"></path></svg>\t\t\t</div>\n\t\t\t<select name=\"form_fields[field_677a38c]\" id=\"form-field-field_677a38c\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Wohin möchten Sie es versenden? </option>\n\t\t\t\t\t\t\t\t\t<option value=\"\">Empfangsadresse: dieselbe wie die Adresse dieser Bestellnummer</option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ontvangstadres: ander adres (vul notitie in)\">Empfangsadresse: andere Adresse (Notiz ausfüllen)</option>\n\t\t\t\t\t\t\t</select>\n\t\t</div>\n\t\t\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-md-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\"> Notes </label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"5\" placeholder=\"Hinweis\"></textarea>\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_8ce3d79 elementor-col-20 elementor-md-33 elementor-sm-25\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8ce3d79\" class=\"elementor-field-label elementor-screen-only\"> Foto </label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_8ce3d79][]\" id=\"form-field-field_8ce3d79\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple data-maxsize=\"50\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t</div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-30 e-form__buttons elementor-md-40 elementor-sm-60\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-md\">\n\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-align-icon-right elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http://www.w3.org/2000/svg\" width=\"21\" height=\"19\" viewBox=\"0 0 21 19\" fill=\"none\"><path d=\"M18 7V4.2C18 3.0799 18 2.51984 17.782 2.09202C17.5903 1.71569 17.2843 1.40973 16.908 1.21799C16.4802 1 15.9201 1 14.8 1H4.2C3.0799 1 2.51984 1 2.09202 1.21799C1.71569 1.40973 1.40973 1.71569 1.21799 2.09202C1 2.51984 1 3.0799 1 4.2V10.8C1 11.9201 1 12.4802 1.21799 12.908C1.40973 13.2843 1.71569 13.5903 2.09202 13.782C2.51984 14 3.0799 14 4.2 14H8M1.27 1.99L7.50097 7.40078C8.21441 7.97153 8.57113 8.2569 8.96674 8.36635C9.31569 8.46288 9.68431 8.46288 10.0333 8.36635C10.4289 8.2569 10.7856 7.97153 11.499 7.40078L17.731 1.99816M15.9973 11.8306C15.1975 10.9216 13.8639 10.6771 12.8619 11.5094C11.8599 12.3418 11.7188 13.7335 12.5057 14.7179C12.9736 15.3033 14.1197 16.3531 14.9719 17.1079C15.3237 17.4195 15.4996 17.5753 15.7114 17.6385C15.8925 17.6926 16.102 17.6926 16.2832 17.6385C16.4949 17.5753 16.6708 17.4195 17.0226 17.1079C17.8748 16.3531 19.0209 15.3033 19.4888 14.7179C20.2757 13.7335 20.1519 12.3331 19.1326 11.5094C18.1134 10.6858 16.797 10.9216 15.9973 11.8306Z\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path></svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t</span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nachricht senden</span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t</span>\n\t\t\t\t\t</button>\n\t\t\t\t</div>\n\t\t\t</div>\n\t\t</form>\n\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t\t\t</div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Beschädigtes/defektes Produkt erhalten Wie ärgerlich, dass Ihr Produkt beschädigt oder defekt angekommen ist. Wenn möglich, machen Sie bitte ein deutliches Foto von dem Defekt. Bitte kontaktieren Sie uns, damit wir eine Lösung finden können. Aktuelle Reaktionszeit:</p>\n","protected":false},"author":2838,"featured_media":0,"parent":435341,"menu_order":0,"comment_status":"geschlossen","ping_status":"geschlossen","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["nach-435595","Seite","Typenseite","status-veröffentlichen","hentry"],"acf":[],"yoast_head":"","yoast_head_json":{"title":"Defektes Produkt - positive Auswirkungen","robots":{"index":"Index","follow":"folgen","max-snippet":"max-schnipsel:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-vorschau:-1"},"canonical":"https://ourgreenstory.com/de/contact/form/defect-product/","og_locale":"die_DE","og_type":"Artikel","og_title":"Defektes Produkt - positive Auswirkungen","og_description":"Beschädigtes/defektes Produkt erhalten Wie ärgerlich, dass Ihr Produkt beschädigt oder defekt angekommen ist. Wenn möglich, machen Sie bitte ein deutliches Foto von dem Defekt. Bitte kontaktieren Sie uns, damit wir eine Lösung finden können. Aktuelle Reaktionszeit:","og_url":"https://ourgreenstory.com/de/contact/form/defect-product/","og_site_name":"Positive Auswirkungen","article_modified_time":"2025-10-08T14:05:50+00:00","twitter_card":"zusammenfassung_großes_bild","twitter_misc":{"Est. reading time":"1 Minute"},"schema":{"@context":"https://schema.org","@graph":[{"@type":"WebSeite","@id":"https://ourgreenstory.com/de/contact/form/defect-product/","url":"https://ourgreenstory.com/de/contact/form/defect-product/","name":"Defektes Produkt - positive Auswirkungen","isPartOf":{"@id":"https://ourgreenstory.com/de/#website"},"datePublished":"2025-09-04T20:35:03+00:00","dateModified":"2025-10-08T14:05:50+00:00","breadcrumb":{"@id":"https://ourgreenstory.com/de/contact/form/defect-product/#breadcrumb"},"inLanguage":"the-DE","potentialAction":[{"@type":"ReadAction","target":["https://ourgreenstory.com/de/contact/form/defect-product/"]}]},{"@type":"Brotkrümel-Liste","@id":"https://ourgreenstory.com/de/contact/form/defect-product/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Kontakt","item":"https://ourgreenstory.com/de/contact/"},{"@type":"ListItem","position":2,"name":"Formular","item":"https://ourgreenstory.com/de/contact/form/"},{"@type":"ListItem","position":3,"name":"Defektes Produkt"}]},{"@type":"WebSite","@id":"https://ourgreenstory.com/de/#website","url":"https://ourgreenstory.com/de/","name":"Positive Auswirkungen","description":"Positive Auswirkungen","publisher":{"@id":"https://ourgreenstory.com/de/#organization"},"potentialAction":[{"@type":"SucheAktion","target":{"@type":"Einstiegspunkt","urlTemplate":"https://ourgreenstory.com/de/?s={search_term_string}"},"query-input":"erforderlich name=Suchbegriff_string"}],"inLanguage":"the-DE"},{"@type":"Organisation","@id":"https://ourgreenstory.com/de/#organization","name":"Positive Auswirkungen","url":"https://ourgreenstory.com/de/","logo":{"@type":"ImageObject","inLanguage":"the-DE","@id":"https://ourgreenstory.com/de/#/schema/logo/image/","url":"https://ourgreenstory.com/nl/wp-content/uploads/2023/01/logo-greenstory-header-1.svg","contentUrl":"https://ourgreenstory.com/nl/wp-content/uploads/2023/01/logo-greenstory-header-1.svg","width":264,"height":41,"caption":"Positive Auswirkungen"},"image":{"@id":"https://ourgreenstory.com/de/#/schema/logo/image/"}}]}},"_links":{"self":[{"href":"https://ourgreenstory.com/de/wp-json/wp/v2/pages/435595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https://ourgreenstory.com/de/wp-json/wp/v2/pages"}],"about":[{"href":"https://ourgreenstory.com/de/wp-json/wp/v2/types/page"}],"author":[{"embeddable":true,"href":"https://ourgreenstory.com/de/wp-json/wp/v2/users/2838"}],"replies":[{"embeddable":true,"href":"https://ourgreenstory.com/de/wp-json/wp/v2/comments?post=435595"}],"version-history":[{"count":0,"href":"https://ourgreenstory.com/de/wp-json/wp/v2/pages/435595/revisions"}],"up":[{"embeddable":true,"href":"https://ourgreenstory.com/de/wp-json/wp/v2/pages/435341"}],"wp:attachment":[{"href":"https://ourgreenstory.com/de/wp-json/wp/v2/media?parent=435595"}],"curies":[{"name":"wp","href":"https://api.w.org/{rel}","templated":true}]}}